This Privacy Policy explains how LinguaNest collects, uses, discloses, and retains personal data in connection with its website and small-group language courses. It applies to visitors, course enquirers, and enrolled participants.
We may process identifiers and contact details, enquiry and enrolment information, level screening results, timetable preferences, attendance records, payment-related records, course progress notes, and communications sent to us. Where needed for administration, we may also process technical data such as device, browser, and log information.
We collect personal data from course inquiries, level screening, enrolment forms, lesson participation, progress reviews, payments, and messages received through our booking channels. Some technical data is generated automatically when a user visits or uses the website.
Our website may use essential cookies to support core functions, preference cookies to remember selected settings, and analytics cookies to understand site use. Cookies may be session-based or persistent, depending on their purpose.
You may manage cookies through your browser controls and, where available, any on-site preference tools. Disabling certain cookies may affect form submission, session continuity, or basic site performance.
Subject to legal limits, you may request access to your personal data, ask for correction of inaccurate information, and object to or restrict certain processing where applicable. You may also withdraw consent where processing relies on consent.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or activity concerned. We will review the request and respond within a reasonable period, subject to any legal exceptions.
We keep personal data only for as long as needed to handle enquiries, manage enrolment, deliver courses, maintain records, resolve disputes, and meet legal or accounting requirements. When data is no longer required, we will delete it or anonymise it where practicable.
If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from the stated effective date.
We use personal data to respond to enquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons, record attendance, prepare learning plans and progress summaries, process payments, maintain internal records, operate the website, and handle legal or security matters.
We may share personal data with service providers that support website hosting, communications, booking administration, payment processing, record management, or analytics. We may also share data with instructors or administrative personnel who need it to organise classes, screen levels, or manage course progress.
We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, users, staff, or property. We may also share information in connection with a dispute, investigation, or enforcement matter.
